Did you have a good experience with us?
My grandmother gifted me her anniversary ring as an early wedding present. I took it to Heritage Jewelers to be educated on my options. I was assisted by Tyler, whom was very insightful, he took thoughtful consideration of my ideas and budget. We determined that resizing the ring, refurbishing the setting, and repairing the color would be my best option considering my budget and intention to maintain the original style of the ring. MY JAW DROPPED when he rang me up for EIGHTY DOLLARS. I thought for sure the cost would be way more.
Then I get the ring back!! And it is BEYOND my expectations. It is absolutely beautiful. Thank you so much.
Went to Heritage Jewelers this past summer to purchase an engagement ring for my girlfriend. I had the entire setup that she dreamed of and Tyler put it together. He was very informative and answered so many questions. Customer service was definitely top notch. We will 100% be back for our wedding bands.
Tyler was awesome helped us Every step of the way!! The service, the cost is definitely worth stopping by. We will be back thanks so much
Fantastic experience. Was my first time there. They made me feel genuinely part of heritage family. I can't say enough good things about Tyler his skills are impeccable.
Tyler was amazing in finding the perfect necklace for my first anniversary with my wife. The price was great and he is very knowledgeable. And, most importantly, she loves it!!
Tyler was incredible! He was very patient and willing to work with my budget to create a one of a kind custom ordered engagement ring, and matching wedding band that was absolutely perfect for my fiancé. I can’t imagine another jeweler pulling off exactly what I wanted within the budget that I had. Thanks Tyler!
I could not have been happier with my experience at Heritage Jewelers. Everyone there is incredible friendly. Additionally they help people like me with no knowledge of jewelry feel comfortable during my purchase. No pressure either, I felt it was more about me than making a quick sale. I purchased my engagement ring for my now fiance and she could not have been happier. I shopped around, and Heritage had the best prices for their high quality diamonds. When I need jewelry in the future, I will be coming to Heritage for sure.
Tyler helped me design the perfect ring for my fiance. Thanks so much.
I like it I always find what I need
Went there with a really tight budget after losing hope of having a custom engagement made. I spoke to Tyler, gave him my budget and what I wanted. And he made it happen. I'm floored to see my dream a reality, and It was affordable. He even offered to let me set the payment plan! Great place, great people! And I'm beyond happy with the results! Thank you Tyler!
Tyler provided GRADE A customer service and went above and beyond to make sure that we were able to get replacement earrings for our daughter and in a timely manner.
When I was started looking for an engagement ring for my fiance she suggested I go to Heritage Jewelers and talk to Tyler about a ring. She had an idea of what she wanted and Tyler helped me come up with a custom design that she absolutely loved! The whole experience was effortless and I couldn't be happier with the end result. I would absolutely recommend that you go talk to Tyler before you go anywhere else!
Exceptional customer service!
Great experience , Got my jewelry the day after with astounding customer service from Tyler , Plan on coming here a lot.
Unfortunately due to covid I couldn't go to Zales or Kay for a engagement ring. Now after the experience I had with Tyler at Heritage I'm happy everything worked out this way. Very professional and knowledgeable about the stones. My Fiance absolutely loved the ring. Thanks for the great experience and I'll be sure to refer friends and family
I worked with Tyler and it was a great experience best ever
Had a great experience with Tyler and Jim. Was looking to purchase an engagement ring for my now fiancé, they let me take my time and figure out what the right band/stone and we’re very flexible when it came to letting me make up my mind. I’d highly recommend them to anyone looking for custom built jewelry and we will be going back there in the very near future!
Tyler assisted my boyfriend in designing my custom engagement ring that I received over the weekend. He did an excellent job and my boyfriend raved about his experience! Cannot thank him enough! Excited to design bands with Tyler in a few months
Perfect customer service and Tyler is a awesome help. Got what I wanted and needed
I purchase a 14k 18in' semi solid anchor chain for my son. Tyler helped me the whole way through the process of figuring out what I wanted and how I wanted it to look and feel and something that'll last! I'm so satisfied, its beautiful and exactly what I envisioned!
Nothing but great things to say about heritage, and it’s great people that work there. Specifically, Tyler. From the beginning he was always willing to work with my budget, and payment ideas. Any questions I had he was always there at a moments notice and made me feel comfortable about everything. The ring came in exactly as I expected and I couldn’t ask for a better experience. Happy to say I will be buying jewelry from them for as long as I need it!
If I could give more stars I would!! My fiancé originally started working with another company who wasted his time, made promises they couldn’t keep and switched sales rep he was working with 3 times. Enter Tyler at Heritage and instantly my fiancé was put at ease working with him. Tyler worked hard to make the custom ring come to life and make sure it was all absolutely perfect. And let me tell you, it is PERFECT! I cannot wait to custom design my wedding band with Tyler and his team! I cannot thank them enough!
Tyler helped me pick out the best birthday presents for my mother, and when she saw them she cried. Therefore, he is the best!
Everyone at Heritage is absolutely amazing and always so helpful. We recommend them to everyone! They have the best customer experience!
I came in to Heritage Jewelers and was immediately welcomed and acknowledged by Tyler . Tyler was very informative and helpful with my questions about some jewelry that had been given to me when my grandmother passed . Very professional and great customer service. I will definitely be back in the future!
Jim and his staff are friendly and helpful. Prices are fair also. Been going there for over 17 years.
Couldn't be happier with my visit. I was welcomed as soon as I walked in the door and they had an answer to all my questions. I got exactly what I wanted within my budget! Tyler was very professional and was able to help me narrow my selection to exactly what i was looking for. He didn't try to sell me something like the other pesky stores that push you and try to up sell you. Tyler helped me get the perfect necklace for the perfect price. He truly cared about me being satisfied with my purchase. I will only be doing my shopping here from now on!
Wow! Tyler is fantastic!
Tyler helped my fiance create the most amazing engagement ring, and when we had questions about it, he knew every answer! When we came back later for a resize he continued to amaze us! On top of it all, we had a question about a mark and he cleaned the ring, and made it his priority for us to have all our questions answered. Tyler is one of the most professional people I have ever met in sales, and his time and effort in the process was super helpful. Tyler we cannot thank you enough for all you did for us!!!!
So my fiance and I went all over Rochester looking for wedding bands. We had an idea of of what we wanted but never really found what we were looking for... that was until we walked into Heritage. We were immediately greeted by a friendly face (Tyler). He showed us so many options that fit in our budget and was so accommodating. He worked with us and we found exactly what we were looking for! I recommend Heritage and Tyler for all your jewelry needs!! He was fantastic !!
Tyler is amazing, funny, and incredibly helpful. He was very informative and polite; he even got my boyfriend a beer while I perused the jewelry :) Best jeweler in the area with the best selection. I wish I could give ten stars. Will definitely be coming back in the future. Highly recommended this place and ask for Tyler!
I reached out to Tyler about getting a ring for my wife because I was preparing to ask her to renew her vows with me. He noted everything that I said about her and her likes/dislikes, as well as everything that I said I wanted in the ring. He was quick and thought his full with suggestions, and he produced the perfect ring that my wife absolutely loves!
I went to Heritage Jewelers to find an engagement ring and was helped by Tyler. He was very professional and informative. He helped me put together the perfect ring and I never felt pressured. Highly recommend!
I'll never go anywhere else, especially for custom pieces. Tyler is the best
After a 2 month wait received my wife’s wedding ring back from an amazingly talented craftsman for a new setting well worth the wait!! Very experienced,good people highly recommended!!!
Went in for engagement ring for my now fiancee and was helped by Tyler. I was under a short deadline and needed a specific style of ring. Tyler provided excellent service helping me create the ring to exactly what I was looking for and had it ready for pick up earlier than what was promised. I highly recommend Heritage!
I went here to buy an engagement ring, and Tyler was absolutely amazing to work with. He made everything easy and went over everything with me. I highly recommend them!
I recently purchased a engagement ring from heritage and Tyler was very professional and able to show me many different options until I found the perfect ring. I highly recommend going to heritage and talking with Tyler.
I went to Heritage jewelers and was helped by Tyler. He was VERY friendly and professional. Although I did not find the perfect ring in store, they had many great options to choose from. Tyler explained that they could create rings from scratch as well. I explained my "perfect" ring and Tyler said that they could make it exactly how I wanted. The process began mid-late November and I turned the ring sooner than expected! (mid December). The ring was better than I imagined. I Highly recommend this jeweler!
My dad went in looking for a ring for my step mother and left with the perfect one. We had help from 3 different workers, Katie , Julia, and Jim. The place is very welcoming and accommodate with all of your wants on needs! Would definitely suggest going here!
Tyler was great in helping me to select the perfect ring for Xmas . He knew his merchandise ,was easy to work with and they Have great prices I bought a Beautiful piece of jewelry , that looked amazing in the store and out . I will be back for all my jewelry needs .
Very helpful and employees very attentive
I had an amazing customer service experience with heritage!! My boyfriend had bought me a ring, I liked it but didn’t love it (and if my ring was going to be more than our house payment he wanted love lol!) so we came back and of course the ring I fall for is more than the original ring. The jeweler was amazing and price matched the rings. Then shortly after getting it the stone came out (more than likely my fault being to rough) we call them and leave the ring free of charge. When I picked my ring back up (about a week later) I was so happy to see they didn’t just push the stone back in, they extended my prongs and re-enforced my stone, I couldn’t be more pleased and happy!
Tyler is amazing. Was able to find something beautiful for me within my price range!!!
I had a great experience from the time I walked in heritage jewelers. The salesman Tyler was awesome. I explained what I was looking for. And he went above and beyond my expectation. We found everything I was looking for in the ring. And was happy with my purchase. I will definitely be heading back for more shopping in the near future. If your looking for a piece of jewelry, my advice is to check out Heritage before you buy.
Heritage Jewelers is simply awesome. You walk in and are met by people that genuinely care about your happiness. Tyler stepped up and did a phenomenal job helping my fiancé create the most unique, sparkly, stunning ring I have ever seen. He’s very passionate about the pieces he creates and works hard to keep things within your budget. The best part about our experience was how important we felt walking in there. Tyler makes you feel like a priority without pressuring you to buy things or spend more than you can afford. I am honestly so excited to work with him to design our wedding bands! Thank you, Tyler, for going so far out of your way to create this beautiful ring. I will cherish it forever and know you guys at Heritage will keep it sparkling with your cleanings!
Tyler took EXCEPTIONAL care of me from
moment I walked in door. Wasn't pushy, asked me what I might be interested in , my price range and had great ideas to enhance my purchase while offering to take holidays coupons off multiple times . So I bought custom jewelry at fraction of what I thought it would cost and he and staff are pros w no hard sale technique. I got great service promise itd be the way i wanted it done and included an unexpected granite liquor tap for my multiple purchases. Go see them: tell the Stacy sent you to see what Tyler and staff can hook you up with for quality and value and courtesy. Best holiday shopping experience to date!!!!!
Awesome products with even better customer service. Tyler found exactly what I was looking for and made it fit my budget. My wife loved her anniversary ring. I will not be going anywhere else but Heritage for all my Jewelry needs!
I went to Heritage Jewelers to get my fiancé a ring and what a great experience! Tyler made it so easy to make a decision, he has such a vast knowledge base for all the settings/metals and diamonds. Within no time at all, Tyler had helped me put together an AMAZING engagement ring. He is incredibly patient, encourages questions and most importantly makes SURE you and your fiancé love the ring! I had a good idea of my fiancé’s style, but with Tyler’s guidance and vast knowledge, I was able to create a specialized ring that my fiancé has been starring at for 3 weeks now! I would recommend Heritage, more importantly Tyler, to any person that is looking for the perfect piece of jewelry for their significant other!
Went to Heritage to get an engagement ring for my now fiancé. Was pleasantly surprised with Tyler's straight forward demeanor and knowledge base. He was extremely helpful, and I look forward to working with him to pick out some wedding bands.
Tyler took amazing care of a sentimental ring (that was made elsewhere) where the stone had fallen out. Without question he knew exactly what to do to have it fixed at a very reasonable price! Was awesome to work with and the ring turned out beautiful
They where very helpful an courteous. Not pushing
I went to heritage jewelers to get an engagement ring for my now wife. I was completely unsure of what to get as this was my first time making this type of purchase. I knew what she liked and what style she wanted but I also wanted it to be visually pleasing to me as well. I met Tyler there and wow am I thankful I did. He made this whole process so unbelievably simply and easy for me I couldn’t thank him enough. I told him the idea of what I was looking for and he knew exactly what I was talking about and referring too. His expertise goes unmatched in my opinion when it comes to this. After we discussed what it was I was looking for he sent in the order to get it custom made for me. I never once had to call to check up on it at all. He gave me continuous reminders so I never felt unease during that waiting process. Not to mention it was completed before the estimated time. Tyler thank you for making sure all my butterfly’s were at ease and helping me construct the perfect ring for my wife. She loves it!!!
Thank you, Alec for helping me pick out the perfect gifts for our wedding party.
- Cliff and Anissa Simon
Tyler helped me create the perfect custom necklace for my girlfriend. Helped me from top too bottom and helped me work through payments at a steady rate. Your welcome.
I recently bought an engagement ring from here and Tyler was absolutely amazing. He was very patient with me while making me feel very comfortable with this purchase. I highly recommend going to him and he will be honest and give you all the knowledge you need to have to make a well educated decision. Tyler, I know you will read this so thank you again for everything and making this process so special!. You truly are the best around and a good friend! Thank you for helping make this beautiful ring!
I worked with Tyler on my fiancé's engagement ring. He was awesome to work with. He didn't pressure me into any decisions and I went out to look elsewhere and came back to Heritage. I showed Tyler a couple pictures of some rings I thought my fiancé would like and he helped create one better than I could've imagine. My fiancé loved the ring.
I would recommend Heritage and Tyler to anyone looking for a great experience, stress free, and enjoyable shopping experience. Thank you so much for helping us out!
We love the way our wedding bands turned out! Tyler was very polite and helpful. We would recommend him to anyone! I’m obsessed with my rings!!!! Everyone check out Heritage Jewelers you won’t be disappointed!!!
I absolutely love this place, my fiancé worked with Tyler back in March and picked out the most beautiful engagement ring for me . Tyler also helped us for hours picking out our bands on several occasions, he was patient and never rushed us helping us make decisions . Heritage has also already refurbished and resized my ring and it came out FLAWLESS ! All of their staff here is friendly and warm, we will definitely be going back for years to come, if you are in the market for flawless looking diamonds go see Tyler here , he was an amazing salesman with phenomenal customer service :) thank you Tyler ! Xoxo Angela
Best jewelers in town
I had a wonderful experience at heritage. I was referred there by a family member. From the moment I walked in the door I felt like I was being treated like a royalty. I met with Tyler, who immediately created me with a welcoming smile. I told him I was there for an engagement ring for my girlfriend. He asked what I was looking for and i told him, type of band and price I was looking to spend. He asked if i was looking for a diamond and what kind. He explained a few types and I choose a rounded cut. He got one ready for me to look at. It was gorgeous!! Very clear and great size. He asked what size of ring and I wasn't entirely sure.(I thought 6-7 ) he asked if I had a pic of my girlfriend, specifically her hand. He took a look and said he thought a 7. I went with his decision. We talked for a few min about how I was gonna propose. I left feeling great!!!! He called a few days later and said the ring was done. I was so excited at how fast it had been completed. I went in and again was welcomed with a smile and a handshake. He showed me the ring. It was breath taking!!!! I knew I made the right choice going to Heritage and was so blessed to have Tyler help me through it all! The proposal went perfect, underneath the stars at the edge of a gazebo on the beach. She loved the ring as it glistened in the moonlight. When I placed it on her finger it slid on with perfection. Tyler was "on the money" with the ring size!! I would highly recommend Heritage jewelers and especially Tyler! Thanks so much for making this important decision so smooth!!!! Thanks Tyler!!
Highly recommend. Went into heritage not knowing what I wanted but the help with Tyler he instantly helped me pick out these beautiful earrings for my mothers birthday. Went above and beyond to make me happy! Definitely won’t be going to any other jeweler. Will be back soon, great experience.
Tyler was the best! He worked with us and our budget and helped to put together a beautiful engagement ring for me.
We could not have been happier with our experience at Heritage. Our salesman was full of wedding band ideas and did an awesome job with arranging for our custom ring. We were thrilled !
It has been an awesome experience working with Tyler. When Jim moved to Florida I didn't think I'd ever find another salesman as fun as he is knowledgeable. He knows his craft.
Love love love me some Tyler!!!!!! I will never go any where else! Best salesman on the planet! Go check him out.
Great service beautiful earrings for my wife.
Was in search of the perfect birthday gift for my boyfriend. Tyler was amazing in helping me to select the perfect watch for him. He knew exactly what I needed and was very mindful of my budget. Turn around time for sizing was also very fast. 10/10 experience. This piece of jewelry is of great quality and is truly perfect. Will definitely be returning to Heritage to add to the collection.
Working with Tyler was and will in future dealings be an easy and fun experience. If you want great service and expertise, stay out of the box stores and keep it local!
Love Jim and his jewelry!
I highly recommend working with Tyler at Heritage Jewelers based on our purchase of an engagement ring and wedding bands. He listened carefully and helped us find just the right pieces for us. All around wonderful experience and beautiful, quality jewelry.
Went to Heritage to find the perfect engagement ring. I was immediately welcomed by Tyler which made me feel very comfortable. Tyler was very informative and helpful, was able to find me the perfect ring exactly within my budget. No pressure whatsoever. Tyler made the atmosphere very relaxed and he was very personable, wanted to find exactly what we needed. I am very pleased with their help and the selection that was made. Alec was also very helpful the last time I went to purchase Alex and Ani charms. He asked exactly what I needed and helped me get the perfect birthday gift. Awesome customer service here, you guys rock.
I stopped in today to see if I could find a gift for my friend for her wedding. Tyler greeted me as I walked in. I told him that I had no idea what to get her and told him my budget. He brought me right over to a case that had a lot of quality options in it. He suggested a few things and showed me a few things I noticed. He never pressured me just helped me. I didn't just walk out of there with a gift for my friend, but I walked out with a new necklace for myself. I work for Ide Car Dealerships in Penfield and was so happy with his service that I told him to look me up if he ever decides to change careers! Tyler was great, the prices are great, and they can customize anything within your budget if you want something specific. I will definitely be back. Thanks for helping me out today Tyler.
Very willing to assist even if it's a small transaction. Family owned. No commissions. Beautiful items. On-site repairs. Will continue to be a customer.
Went to up grade my wedding ring and the sales manager Tyler Pleten was very patient with me finding the ring for me.
My fiancée and I went in on a whim after we failed to find a jeweler that had a match for her very unique engagement ring. We were apprehensive about going in because we figured that a custom ring would be well outside of our budget. So we went in and were met by Tyler who worked diligently to customize a ring for her and myself and stayed within our budget. The custom ring that they made for her was simply gorgeous and fit seamlessly with her engagement ring! We were awestruck by the quality of the workmanship! But that’s not all, Tyler’s keen eye noted issues with the integrity of my fiancées ring and offered to have it fixed complimentary to the purchase of our rings. The fix required material to be added, and to much of my surprise he did not charge us extra! Moreover, her engagement ring looked twice as good after they fixed it. If you are on the edge about purchasing custom jewelry, this place is definitely worth checking out!!!
Worked closely with Tyler on finding the perfect engagement ring. Very informative, worked well to find what we wanted and was very accommodating of our budget. Easy to work with, not pressuring and a pleasure to work with. Jim helped us find the wedding bands and worked with in our time constraints. Very kind and knowledgeable staff, thanks for everything!
Tyler was more than accommodating and answered a million questions for me as I'm uneducated regarding diamonds and jewelry in general. He was able to work with me to not only get me exactly what my lady had created as an example online, but make it more beautiful than the mock up by far. It's an amazing ring - Exactly what she deserves, and I would never have figured it all out without Tyler and the rest of the staff at Heritage. I'll refer people here forever!
Went here to up grade my wife's wedding ring and the sales manager Tyler helped us pick out the perfect ring. He had the patience with us to customize a special ring for my wife. Will recommend this place to family and friends.
Tyler was amazing to work with ,And helping us choose the right diamond upgrade
I highly recommend Heritage Jewelers....
The store is beautiful the staff is so inviting and personable. I feel very taken care of and reassured when whenever we visit Heritage. The owner is so caring and Tyler the jeweler is very knowledgeable and patient with all of our questions. Thank you Heritage!
Purchased an engagement ring at heritage and couldn't be happier with the experience. Tyler was amazing and very helpful. He was genuinely interested in helping me get what worked for me. The emphasis on service and customer satisfaction was evident in the whole process. They were very accommodating of my tight schedule and worked to make sure I got my ring on time.
Tyler was fantastic, took excellent care of both of my repairs and my purchase. The workmanship on the repairs were amazing; they made 100 year old rings look brand new. Would recommend Tyler and heritage to anybody!
We purchased a new wedding band at Heritage and the experience could not have been more pleasant! While picking out the new band, Tyler noticed my my current diamond, cradle/enhancer and anniversary band. He suggested that I get the diamond and cradle soldered together and all my rings refurbished as well (absolutely no pressure I might add!) I COULD NOT BE HAPPIER. The rings turned out absolutely beautiful and they look brand new! I also had the pleasure of speaking with Jim ('the diamond guy') when I dropped off the current rings for refurbishing. Both Tyler and Jim are so helpful and knowledgeable and you can see they are passionate about what they do. I would also like to add all the young ladies that work there are kind, professional and friendly....always welcoming when you walk in the door and so very helpful! I highly recommend Heritage Jewelers. Many who know me, know that I am not easily pleased...so Thank you Tyler, Jim and the amazing team at Heritage Jewelers! You have a new customer for life!
Went to Heritage and got a beautiful ring in very short notice. Tyler helped me out immensely and understood my situation. Long story short got me outta there with a ring that day. Proposed a couple days later and have heard nothing but great things from all my now fiances friends and family about the ring. She loves it, everyone loves it.. and Tyler helped make it happen!!! Thank you to him and Heritage!
Tyler helped me refurbish and resize an old ring for and was amazing every step of the way! He was very knowledgeable and helpful, which is one of the reasons he’s my main man for all my jewelry needs. I got my ring back looking beautiful and fitting perfectly. 10/10 as always!
Jim and Tyler truly care for their customers. They provide as much or as little detail about whatever product you're considering. It's up to you. Always greeted with a smile and they make sure that you're completely satisfied with your purchase. I'll do business with them again.
My then fiancé now husband was working to select our engagement and wedding bands. Tyler’s patience and professionalism was greatly appreciated. Tyler actually set up a March Madness type bracket with choices of diamond rings to be selected. It eventually came down to two finalists and my gorgeous diamond ring was chosen as the winner. Great job Tyler! We have strongly recommended Heritage Jewelers and Tyler to all our friends and family.
Heritage is amazing! Tyler was very patient and friendly and knowledgeable about rings. Thank you for also my fiance pick out the ring. I love it! Will return soon.
Tyler has been my go-to-guy since purchasing my wedding band in October of last year. Recently I have been experiencing looseness in my ring (due to weight loss) and Tyler recommended waiting for my weight to stabilize before resizing the ring... my point in saying this is that he could have talked me into sizing the ring multiple times, but instead saved me some money and was upfront and honest. He even gave me a silicone ring free of charge for the time being! I will be going to Tyler for any future jewelry need and would highly recommend!
I wouldn’t get jewelry anywhere else! I had a great experience , awesome customer service and my watch is absolutely gorgeous !!
Gorgeous showroom and great staff! I have come here many times for gifts and enjoyed every experience. Great for any budget range and the staff is great for helping find the perfect piece!
Tyler helped me pick out the perfect engagement ring with just a brief description of what I was looking for :)). He helped narrow it down from their huge selection and my fiancé loves her ring! I will be continuing to come for many more gifts in the future.
Tyler at Heritage is the best!! He had my engagement ring resized in a matter of days, had it back before an important holiday weekend filled with friends and family, and I COULD NOT BE HAPPIER! Thank you for your kindness and ease. It has been a pleasure! Highly recommend, go see Tyler!
I had the best possible experience working with Tyler to design a custom engagement ring. He always offered the highest quality at the best price without ever feeling like I was being pressured.
I'll always go here for any jewelry. It's been a family favorite for good reason, especially with high quality in mind.
Ugh I am so in love with this necklace!! I have a piece of my dad’s ashes with me everywhere I go. A big thanks to Alec Iovino & his dad at Heritage Fine Jewelers for the help & making sure this was perfect. I love & miss you so much dad #staygroovy Dan Percival
I thought I had already sent a review in, but for some strange reason cannot find it listed.
Tyler was absolutely AMAZING helping my fiance pick out my BEAUTIFUL engagement ring. He was knowledgeable, happy and smiled the whole time. You could really tell how much he loves what he does and knows his stuff.
My fiance and I have been engaged now for 4 months and couldn't be any happier. Tyler made the process so easy and so much fun! I would recommend him to ANYBODY looking for that perfect piece of jewelry!!
We are set already to be married 7/18/2020 and couldn't be anymore excited!! Thank you Tyler for this whole process you made it so easy for Jeff & helped him pick out a beautiful ring!!!
My experience was very pleasant, Tyler helped me out very quickly and got me situated with my piece and I Also ordered something and came in the exact date he said it would and had me set up with everything I needed. I highly recommend Tyler very nice guy and will get you set up with anything you need guaranteed.
Tyler did an amazing job helping my 2 cousins get engaged and also with helping me find a ring to remember my grandma who passed recently. He helps keep you where you want to be price wise while making you feel comfortable and at home while making big, life changing decisions. If you’re going to be making any meaningful purchases, definitely ask for him.
Without a doubt the best Jewlery store in Rochester! The sales manager, Tyler cares more about the customer experience than he does the sale. He went above and beyond messaging me back and forth over the course of several months before I finally decided on the perfect ring. I price shopped every single website and two times at Heritage’s local competitors always looking for a better deal to beat theirs, but I never could. Tyler waited patiently for me to come back and make one of the most important investments of my life. When I got the call a few short weeks notifying me the custom ring had arrived I went in to find the greatest possible surprise I could have imagined. This engagement ring sparkles brighter than anything I have ever seen and my fiancée gets complimented daily on how beautiful it is. I could not be happier with the customer service and level of quality Heritage has to offer.
Phenomenal customer service! Thank you Tyler!! They’ll bend over backwards to please you! Their quality is impeccable and their prices beat everyone.
Heritage makes jewelry shopping for the inexperienced less stressful. Tyler was the perfect person to work with when looking for an engagement ring. He asked what kind of ring I was looking for and worked through the options with me. I never felt pushed towards something I didn’t want, or that was out of my price range. I felt relaxed the whole time. Tyler helps make you feel like family when he is working with you. When my Fiancé and I went back later to look for a ring for myself again he went above and beyond to make us feel comfortable during the experience and never tried to oversell us on anything. He let us explore, and just offered his expertise, and experience. I will go back to Heritage, and get all of my jewelry from Tyler in the future. Great experience.
Highly recommend. Tyler helped me find an engagement ring for my girl and was very welcoming and professional. He was able to finish up the ring on time for Valentine’s Day and It was perfect . Will definitely be back
Tyler is the best picked out our wedding bands
Our 18th anniversary my husband went to Heritage Jewelers and bought me a beautiful necklace. He was so impressed with the store he wanted me to go with him and select earrings as well. Please know I’m an online shopper with mixed emotions regarding a jewelry store for the Best Buy. He introduced me to Tyler whom I already had read all his reviews. What can I say, they are absolutely right, a true desire for Customer Satisfaction. We found the perfect earrings and in need of overdue repair to my wedding ring, a gorgeous blue diamond! An upgrade my husband had promised for our 20th. Even with the repair and replacement work, Tyler wanted to make sure we could have it all done for Valentines Day. Not sure he can deliver ? He already has. The ambience he created for the whole experience was a pleasant reminder. Finding a piece of jewelry is not just the Best Buy but how we discover the treasure in something special and unique and creating the memories that brings us joy.
Thank you Tyler, thank you Heritage Jewelers.
Great customer service. They were knowledgeable with sizing and great quality of jewerly
Tyler helped me pick out the perfect gift for my boyfriend and as soon as he saw it he loved it! Great service and never pushy! Will definitely be shopping there again.
We worked with Tyler yesterday on getting our wedding bands. He was very knowledgeable and helpful! Would recommend asking for him!
I highly recommend Heritage Jewelers ! Tyler was amazing and helped my fiancé pick out a beautiful setting for my engagement ring When I came back to get my ring appraised he was very nice and super knowledgeable. I will definitely be coming back when I have to buy more jewelry.
Bought through Tyler Pleten, not one to rip you off, straight forward and easy to work with, much appreciated. God bless.
Tyler was amazing and so helpful when we were in picking out an engagement ring. He seemed more concerned with our satisfaction and what we liked rather than the money. He was very knowledgeable and answered every question we asked. Great sense of humor and easy to work with. We definitely will be repeat customers. --David and Kim
Was taken care of by Tyler, treated very well, helped me find a nice pair of earrings on short notice, with a good price. Will be back
Tyler Pleten is wonderful, super helpful and really nice
I HIGHLY recommend heritage for all of your jewelry needs. My finance and I honestly dreaded the process of engagement ring shopping because we knew how many jewelers would hound you as soon as you walked in the door. When we walked into heritage it was so different. They were all polite, kind, and didn’t hound us at all. We worked with Tyler and he did not disappoint!! He showed us a selection and let us look but stayed close just in case we had questions. Once we had an idea he came over and explained the settings and diamonds in great detail. He made the process EXTREMELY easy. My ring is absolutely beautiful and I am beyond happy! Thank you Heritage!!!!!
My Fiance and I have gone to Heritage Jewelers from the engagement ring to the wedding bands and will be coming back for any other jewelry needs in the future. The amazing collection they have is astonishing but most importantly, our jeweler Tyler Pleten is an amazing employee that really knows how to create a special experience--like choosing wedding bands, fun and easy. His personality is warm and welcoming while his knowledge for the business is incredible. He was able to answer any of our questions and concerns and helped us get amazing deals on the most important jewelry we will ever have to buy in our lifetimes. He made us laugh and we really felt like Tyler made our experience and Heritage Jeweler extra special. Tyler is an important asset to Heritage; they are lucky to have someone like him there to represent their business. We Would definitely recommend Heritage Jewelers as your jeweler, and ask for Tyler when you go in!
Tyler was knowledgeable and very helpful. He helped me find something that fit my budget perfectly. I left feeling like I got more than what I paid for. Thanks againTyler!!
The staff is very knowledgeable and helpful. They took the time to walk me through all of my options as well as explain all of the information to me. Overall a great experience!
Thank You Tyler Pleten (Sales Manager Heritage Jewelers) You and Your Entire Company went that Extra Mile To Make My Families Christmas So Special !
Our Family Can’t Express Enough the Gratitude Towards Your Companies Family Values !
Thank You So Much !!
Thank you to Heritage Fine Jewelers for granting a Christmas wish for my Dad on Christmas Eve. My Mom has been very sick and in the hospital for awhile now, she has dementia and lost her wedding band. My Dad has been searching for it at home and no luck. He said he wanted her to have a new one to put on her finger for Christmas Eve. My sister took her to Heritage and at first we’re told it wouldn’t be ready until after Christmas, my father and sister were so upset he wouldn’t be able to give her a new ring. Heritage Jewelers MADE A CHRISTMAS MIRACLE, they called that night and someone had came and made the ring possible for my Mom.
My parents are both up in age and both are not doing well, the Campbell/ Miller families cannot thank you enough! You are an Amazing and Caring Jeweler! Thank you!
Jim and Samantha were wonderful to work with. L.O.V.E. my recent purchases! They are patient and explained their many gems over and over for me. Many thanks!
Great selection. Who doesn't love a jewelry store!!!
I've known Tyler Pleten for about 8-9 years now this young man has always been a surprise to me from his maturity at a young age to his work ethic. This past week my girlfriends birthday was coming up and at the same time I had to work 70 hours this week and there was no way I was getting to the store to look for the perfect present. knowing Tyler was working at Heritage Jewelers and the trust I had in him and the knowledge he had in his work, I knew I could count on him to help me out. He immediately got to work helping me find the perfect gift. I should mention we did this whole search on messenger he talked to me all week showing me options and taking my thoughts n giving me his. In the end he gave me a idea I hadn't thought about a promise ring that was stunningly beautiful and the perfect gift, also was cheaper than my original idea and which was one of his concerns. Now having it ready for Sunday was another concern and the fact we made the decision Friday it put Tyler in a tight spot with it being engraved. But he got right to work on it and I was able to pick it up that night.
Tyler Pleten made my life easier this week and took the stress off me and on to himself. I didn't have a specific jewelry store I went to til now, I will be going to Tyler for now on, he went above my expectations and at the same time I'm not surprised that's just Tyler.
Also my girlfriend loved it she thinks I'm sweet and thoughtful...that's all Tyler :)
Amazing experience! Tyler was very patient and welcoming. He had a clear understanding of what I was looking for. My soon to be wife was so impressed . She couldn’t believe what I picked out for her. It was perfect.. In reality I couldn’t of done it without Tyler ! Thank you so much Tyler and the team for helping me even after the purchase to get the ring resized. Awesome customer service definitely going back for the wedding bands.
Every time I look at the ring the wife got me I love it more and more best 10 year anniversary gift !! 1 of 1 custom made by Tyler
Worked with Tyler at Heritage. He graciously stayed after hours and came in on his day off to help me custom design an engagement ring. I couldn't have asked for a better experience. After shopping online and doing all the research I they have very competitive prices. The employees were great to work with and had the customer's best interests in mind. Thanks again for helping create an amazing ring!
Excellent, honest service. I went in worrying I needed my ring sized, and Tyler and Jim helped me and made me realize it actually fits perfectly-when they could have easily sized my ring and charged me. Will definitely be back, highly recommend!
Thank you so much Heritage Jewelers. From the moment We began working with you guys till the wedding you all went above and beyond to create my dream ring! Also, Tyler you don’t understand the appreciation for all the kind things you did for my ring! You promised it would look like a brand new ring for my wedding day and it truly was. It’s absolutely stunning and wedding ready! Thank you for redipping and polishing it and you got it back to me so quickly.
I had the best experience at Heritage! Jim and his employees were fantastic to work with! They we’re so honest and fixed my engagement ring and wedding band! It came out more beautiful than I could’ve imagined! This is the only place that I will ever go! Thank you again Jim, it was a pleasure to work with all of you
My Husband just got me a beautiful ring for our 35 anniversary from Heritage. Beautiful sparkle when ever I move my finger. Jim was great to work with large selection of diamonds and setting. Don't make a mistake go to Heritage quality can not be beat.
Tyler is awesome ! He was very helpful and knowledgeable. Pricing was reasonable and Tyler has great customer service skills !
Great experience buying engagement ring. Tyler is awesome!! He knows what he is doing, kept us updated on when jewelry would be ready. request Tyler when u go there, he'll set you up right !
Tyler was very helpful. The stones were nice.
Tyler was awesome! He helped my fiance with the engagement ring and then he helped us with the wedding bands. Tyler knows his stuff. We would recommend him to anyone. Thank you !!
Tyler was great with my ring repair and new setting purchase. Rings are stunning.
Great value, Tyler was incredible with helping me find the perfect necklace for my girlfriend!
Tyler was fantastic, and made the entire experience super easy. I went into this with zero knowledge, and by the end, I felt confident in what I was buying and beyond excited to give it to my now fiancé. Heritage offers a fantastic value, and I felt they were leaps and bounds ahead of their competition. I was comfortable, and I’m truly excited to have chosen them to be a part of such a special chapter of our lives. I won’t be going anywhere else for my jewelry needs!
Jim and his team are great! Incredibly kind, helpful, & knowledgeable!
After going with my 89 year-old mother to Heritage to check, clean and size many of her rings, we were so pleased with the outcome. We were greeted by Caitlyn who was very welcoming and helpful. Then Tyler took over and gave us perfect service. He was clear and patient with me and my mother as we asked questions and supported our needs for the rings. The prices were fair and clear. We will be doing business with them again in the future. Mom left so uplifted after the experience.
My fiance and I walked into Heritage for the first time in March, Tyler worked with us to find the perfect engagement ring! We had always shopped big box jewelry stores, I am very pleased with the service and selection at Heritage Jewelers. Thank you Tyler! I look forward to shopping with them for many years to come!
Tyler was absolutely great to work with. He helped us pick out our wedding bands and we couldn’t be any happier!
My boyfriend worked with Tyler Pleten for my Mother’s Day ring and it is so beautiful and perfect. I love it and I hope my engagement ring is next from there
Tyler is awesome. Worked around my busy schedule and took the time to text me pictures of different options that fit my budget. I gave him a range and he shopped for me. After I picked a ring I loved he made sure to have it ready and waiting for the final inspection for me. I was in a blind for time and he made the process so smooth I couldn't be any happier. When I arrived he sat down with me and explained everything from prices, warranties, sizing, and cleaning. No pushy sales, no over extending budgets. Clean, simple, and friendly. I would recommend Heritage to ALL my friends and family.
Tyler and his team did an amazing job helping me with a gift for my fiancé. I wanted to go outside the box and they opened the door and guided me through the process every step of the way.
Ask for Tyler when you go... trust me you won’t be disappointed. Great service!
I am more and more happy every time we go to Heritage Jewelers. Every time I go in with my fiancé we get a warm welcome from the friendly staff and the owner Jim. The ring we got from Jim at Heritage Jewelers is really amazing and stands out. He gave us a amazing deal, and a excellent experience. They do not pressure you in to a sale, I was a previous client of Kay Jewelers and will NEVER be shopping there again, nor will I be going to any mother jewelry store again. Jim has earned another lifetime client. They offer great financing options and work with you. Jim knows his clients by name witch shows the owner is actively involved with his business and cares about his clients. I would highly recommend going to check these guys out.
I recently bought my engagement ring from Jim. They did an excellent job, they answered all my questions comments and concerns. The ring turned out gorgeous. My fiancé was so pleased with the outcome. Thank you for everything.
My husband bought my engagement ring here and we also purchased our wedding bands from Heritage. They were more accommodating and helpful than any of the other stores we went too. We both look young so people don't usually go out of their way to help us when making large purchases because they don't take us seriously. The sales-people never made us feel this way and we would definitely recommend them to anyone. Also, prices were fair even with my wedding band being custom made!
My engagement ring is everything I could possibly imagine and more. I know how stressful it was for my fiancé to make sure he felt comfortable and he wanted everything to be perfect. He raves about how great Jim was in helping build my perfect ring and he sure did deliver. I went in to meet Jim because he wanted to make sure I was happy with everything and cleaned my ring for me. Jim made sure we were both happy before we left and started to look at wedding bands together. Jim did an amazing job and I am overjoyed with how everything turned out.
I am in love with my diamond engagement ring! It’s absolutely stunning, my fiancé had a great experience picking it out & customizing it, and every time I get it cleaned everyone is so kind and helpful! Highly recommended Heritage, they’re fantastic!
We found that heritage had a better selection for men's wedding bands than other jewelers in the area. Tyler helped us find the perfect one with little pressure and for the right price!!
Jim at Heritage was recommended to me by my sister and I was instantly impressed. Every time I have any jewelry related needs, Heritage is the only place I will go. Which is saying a lot, because I live 7 hours away in Maryland. The service and trust that I receive here is worth waiting till I'm in town to go see Jim. He's definitely gained a lifelong costumer and I highly recommend Heritage.
My husband purchased my engagement ring from Jim at Heritage in 2015 which is so beautiful and is ALWAYS SPARKLY (I get comments all the time)! Jim did a great job at helping my husband hide the surprise ;) He helped us pick out the ring and we also bought the matching band and my husbands wedding band afterwards! I always tell my friends to go see Jim at Heritage for their jewelry needs - every time we go back, everyone is so kind and welcoming and usually recognizes us as soon as we walk in! They have a beautiful collection of jewelry that fits everyone's needs!
I absolutely love my engagement ring from Heritage Fine Jewelers! I cant get over how shiny the diamonds are. People I know recently got engaged and my diamonds blind people more than theirs :) you can definitely see the quality in their jewelry! I highly recommend getting any jewelry here. Jim's excellent customer service also makes you want to go there (even after your purchase something)!
Absolutely love my ring! My fiance had a great experience working with Jim while picking out my ring. I then had the pleasure of meeting Jim and can't say anything other than what a great & sweet man! My ring is exactly what I wanted & it sparkles more than anything I have seen. Beyond happy.
Drive by this place on a daily basis and finally stopped in looking for my girlfriend's birthday present. Professional, far from pushy, and were asking questions about her, her job, and her likes ( I'm the typical guy that she's something shiny and assumes she'll like it). Glad I stopped in, and I will be returning.
My family has been happy customers since Heritage’s original location. My mother and fathers wedding rings and upgrades have all been handled by Jim and Jim senior, so my husband picked the right place for me! He worked with Tim to design my engagement ring and wedding band. Tim listened to my husband’s inspirations to design a one of a kind ring. I feel very lucky to have such a beautifully unique wedding set that speaks to our relationship�!
As we prepared for our wedding I worked with Jim to design my father a tie tac to wear on our big day. This piece was special, as my father originally purchased a very similar one from Jim senior some 35 years prior, but was unfortunately stolen. Jim knew exactly what I was referring too and recreated it with a left over diamond from my wedding set. This gift blew my dad away and he looks forward to wearing it to every wedding and Special event he attends.
I recommend heritage to any future couple seeking a jeweler that listens, has that family business vibe that is lost at chains, showcases quality, knowledgeable, trustworthy and very kind! Thanks Jim and Tim for all your help!
They have been so great to work with!! I love going in there the people are friendly and not pushy. My engagement ring and our wedding bands are perfect!
Jim and Tim have been great to work with for all our jewelry needs. Their jewelry is beautiful and well crafted. We'll be back for more!
My original wedding set broke a few months ago. My husband and I worked with the team at Heritage to find my new setting. I'm beyond thrilled with the outcome and the customer service was top notch!
My husband upgraded my wedding ring and engagement band after 10 years. He said it was the best working with Tim the manager here and customized my ring as one of a kind. When I got to meet him it was just amazing. He answered all of my questions and told me that I can come in each week for cleaning he even looked closer at my ring when I thought something was wrong. Absolutely the best service and would not go anywhere else.
My fiancé recently went to Heritage for my engagement ring, saying that I absolutely love it, is an understatement! Working with Jim was phenomenal and he and the rest of Heritage are amazing!! I highly recommend them to anyone! Thank you so much Jim for making my dream come true, and more!
Heritage custom made a wedding band to fit my engagement ring. It is exactly what I asked and I could not ask for anything better! They were able to match the fine detail of my ring and fit it exactly to my ring. The customer service is also more than I could have asked for, offering to clean my engagement ring (which did not come from there) before my big day!
I couldn't be happier with my ring from Heritage! It's everything I could have possibly asked for and I can't believe how much it sparkles and shines! Every time I look at it I can't help but smile. Tim (and my wonderful fiancé of course!) did an absolutely amazing job!!
Great selection of watches! Plus all your other jewelry needs with a friendly staff who will make you feel right at home
I am so impressed with Heritage and it takes a lot to impress me! I am recently engaged and am obsessed with the way Tim cleans my engagement ring. So obsessed I go in 2 or more times a week. The sparkle is blinding
Words cannot describe my satisfaction! Phenomenal selection, extremely knowledgeable staff who want to educate you so you make smart purchases, and customer loyalty and customer service is SECOND TO NONE!!!!! Formerly a die-hard Jared's jewelry customer, I have seen the light, and that light is Heritage!!!
In February 2014 my then boyfriend and I were looking at engagement rings. We had a few places we wanted to look at but I suggested Heritage first because many years back, my mom went with Heritage and I remember their great customer service. When we arrived it was great from the very beginning. We met with Vince and explored the different diamonds and sets, their policies, prices, etc. I had “the ring” picked out but left it up to my boyfriend to ultimately decide on the ring and possibly anywhere else he wanted to look in to. Needless to say he (nor did I) want to look anywhere else!
Once engaged we knew we would definitely want to purchase our wedding bands from there as well. Vince has since retired but we are working with Tim who is great and been very helpful! I got the matching band that went with the engagement ring and we found the perfect band for my now husband.
Since being married we have moved out of state but ALWAYS make it a point to stop in every 6 months for cleaning/inspection, and to say hi!
Thank you to Tim and all the other great employees at Heritage!
I cant Say enough about the team over at Heritage jewelers. Tim and Jim are outstanding, they helped me pick out the perfect ring for my fiancé for a very reasonable cost. The quality as well as selection that they have in there shop is amazing. Shopping for an engagement right can be very stressful but not when you shop at Heritage jewelers. Great job Tim and Jim, thanks again
I am writing to let you know about the quality customer service that James Iovino provides to his customers at your store. My fiancé purchased my engagement ring from Jim a few years ago, and Jim has continued to help us with our jewelry needs. Jim is very knowledgeable and has been very helpful with our purchases. He is an asset to your store staff. Sincerely, Wendy Carrier
I want to thank and commend Jim Iovino for his quality customer service. I am a relatively new Heritage customer. However, all my contacts with Heritage sales reps coincidentally involved Jim Iovino. He has consistently demonstrated excellent product knowledge with outstanding communication skills and a great sense of humor. These skill sets have exceeded my expectations for the shopping experience at any upscale jewelry store in the Rochester area. I can sincerely say Heritage provides a wide selection of quality jewelry at reasonable prices. Please convey my sincere thanks and appreciation to Jim on a job well done! He is certainly a credit to Heritage Jewelers.
The service you will receive at Heritage is top notch. There's a reason why they have been in business for as long as they have, and that's why they continue to provide the best customer service and jewelry around. The staff is incredibly knowledgeable and always happy to guide you in the right direction if you don't know exactly what you're looking for.