Did you have a good experience with us?
Tyler did an amazing job helping my 2 cousins get engaged and also with helping me find a ring to remember my grandma who passed recently. He helps keep you where you want to be price wise while making you feel comfortable and at home while making big, life changing decisions. If you’re going to be making any meaningful purchases, definitely ask for him.
Without a doubt the best Jewlery store in Rochester! The sales manager, Tyler cares more about the customer experience than he does the sale. He went above and beyond messaging me back and forth over the course of several months before I finally decided on the perfect ring. I price shopped every single website and two times at Heritage’s local competitors always looking for a better deal to beat theirs, but I never could. Tyler waited patiently for me to come back and make one of the most important investments of my life. When I got the call a few short weeks notifying me the custom ring had arrived I went in to find the greatest possible surprise I could have imagined. This engagement ring sparkles brighter than anything I have ever seen and my fiancée gets complimented daily on how beautiful it is. I could not be happier with the customer service and level of quality Heritage has to offer.
Phenomenal customer service! Thank you Tyler!! They’ll bend over backwards to please you! Their quality is impeccable and their prices beat everyone.
Heritage makes jewelry shopping for the inexperienced less stressful. Tyler was the perfect person to work with when looking for an engagement ring. He asked what kind of ring I was looking for and worked through the options with me. I never felt pushed towards something I didn’t want, or that was out of my price range. I felt relaxed the whole time. Tyler helps make you feel like family when he is working with you. When my Fiancé and I went back later to look for a ring for myself again he went above and beyond to make us feel comfortable during the experience and never tried to oversell us on anything. He let us explore, and just offered his expertise, and experience. I will go back to Heritage, and get all of my jewelry from Tyler in the future. Great experience.
Highly recommend. Tyler helped me find an engagement ring for my girl and was very welcoming and professional. He was able to finish up the ring on time for Valentine’s Day and It was perfect . Will definitely be back
Tyler is the best picked out our wedding bands
Our 18th anniversary my husband went to Heritage Jewelers and bought me a beautiful necklace. He was so impressed with the store he wanted me to go with him and select earrings as well. Please know I’m an online shopper with mixed emotions regarding a jewelry store for the Best Buy. He introduced me to Tyler whom I already had read all his reviews. What can I say, they are absolutely right, a true desire for Customer Satisfaction. We found the perfect earrings and in need of overdue repair to my wedding ring, a gorgeous blue diamond! An upgrade my husband had promised for our 20th. Even with the repair and replacement work, Tyler wanted to make sure we could have it all done for Valentines Day. Not sure he can deliver ? He already has. The ambience he created for the whole experience was a pleasant reminder. Finding a piece of jewelry is not just the Best Buy but how we discover the treasure in something special and unique and creating the memories that brings us joy.
Thank you Tyler, thank you Heritage Jewelers.
Great customer service. They were knowledgeable with sizing and great quality of jewerly
Tyler helped me pick out the perfect gift for my boyfriend and as soon as he saw it he loved it! Great service and never pushy! Will definitely be shopping there again.
We worked with Tyler yesterday on getting our wedding bands. He was very knowledgeable and helpful! Would recommend asking for him!
I highly recommend Heritage Jewelers ! Tyler was amazing and helped my fiancé pick out a beautiful setting for my engagement ring When I came back to get my ring appraised he was very nice and super knowledgeable. I will definitely be coming back when I have to buy more jewelry.
Bought through Tyler Pleten, not one to rip you off, straight forward and easy to work with, much appreciated. God bless.
Tyler was amazing and so helpful when we were in picking out an engagement ring. He seemed more concerned with our satisfaction and what we liked rather than the money. He was very knowledgeable and answered every question we asked. Great sense of humor and easy to work with. We definitely will be repeat customers. --David and Kim
Was taken care of by Tyler, treated very well, helped me find a nice pair of earrings on short notice, with a good price. Will be back
Tyler Pleten is wonderful, super helpful and really nice
I HIGHLY recommend heritage for all of your jewelry needs. My finance and I honestly dreaded the process of engagement ring shopping because we knew how many jewelers would hound you as soon as you walked in the door. When we walked into heritage it was so different. They were all polite, kind, and didn’t hound us at all. We worked with Tyler and he did not disappoint!! He showed us a selection and let us look but stayed close just in case we had questions. Once we had an idea he came over and explained the settings and diamonds in great detail. He made the process EXTREMELY easy. My ring is absolutely beautiful and I am beyond happy! Thank you Heritage!!!!!
My Fiance and I have gone to Heritage Jewelers from the engagement ring to the wedding bands and will be coming back for any other jewelry needs in the future. The amazing collection they have is astonishing but most importantly, our jeweler Tyler Pleten is an amazing employee that really knows how to create a special experience--like choosing wedding bands, fun and easy. His personality is warm and welcoming while his knowledge for the business is incredible. He was able to answer any of our questions and concerns and helped us get amazing deals on the most important jewelry we will ever have to buy in our lifetimes. He made us laugh and we really felt like Tyler made our experience and Heritage Jeweler extra special. Tyler is an important asset to Heritage; they are lucky to have someone like him there to represent their business. We Would definitely recommend Heritage Jewelers as your jeweler, and ask for Tyler when you go in!
Tyler was knowledgeable and very helpful. He helped me find something that fit my budget perfectly. I left feeling like I got more than what I paid for. Thanks againTyler!!
The staff is very knowledgeable and helpful. They took the time to walk me through all of my options as well as explain all of the information to me. Overall a great experience!
Thank you to Heritage Fine Jewelers for granting a Christmas wish for my Dad on Christmas Eve. My Mom has been very sick and in the hospital for awhile now, she has dementia and lost her wedding band. My Dad has been searching for it at home and no luck. He said he wanted her to have a new one to put on her finger for Christmas Eve. My sister took her to Heritage and at first we’re told it wouldn’t be ready until after Christmas, my father and sister were so upset he wouldn’t be able to give her a new ring. Heritage Jewelers MADE A CHRISTMAS MIRACLE, they called that night and someone had came and made the ring possible for my Mom.
My parents are both up in age and both are not doing well, the Campbell/ Miller families cannot thank you enough! You are an Amazing and Caring Jeweler! Thank you!
Jim and Samantha were wonderful to work with. L.O.V.E. my recent purchases! They are patient and explained their many gems over and over for me. Many thanks!
Great selection. Who doesn't love a jewelry store!!!
I've known Tyler Pleten for about 8-9 years now this young man has always been a surprise to me from his maturity at a young age to his work ethic. This past week my girlfriends birthday was coming up and at the same time I had to work 70 hours this week and there was no way I was getting to the store to look for the perfect present. knowing Tyler was working at Heritage Jewelers and the trust I had in him and the knowledge he had in his work, I knew I could count on him to help me out. He immediately got to work helping me find the perfect gift. I should mention we did this whole search on messenger he talked to me all week showing me options and taking my thoughts n giving me his. In the end he gave me a idea I hadn't thought about a promise ring that was stunningly beautiful and the perfect gift, also was cheaper than my original idea and which was one of his concerns. Now having it ready for Sunday was another concern and the fact we made the decision Friday it put Tyler in a tight spot with it being engraved. But he got right to work on it and I was able to pick it up that night.
Tyler Pleten made my life easier this week and took the stress off me and on to himself. I didn't have a specific jewelry store I went to til now, I will be going to Tyler for now on, he went above my expectations and at the same time I'm not surprised that's just Tyler.
Also my girlfriend loved it she thinks I'm sweet and thoughtful...that's all Tyler :)
Amazing experience! Tyler was very patient and welcoming. He had a clear understanding of what I was looking for. My soon to be wife was so impressed . She couldn’t believe what I picked out for her. It was perfect.. In reality I couldn’t of done it without Tyler ! Thank you so much Tyler and the team for helping me even after the purchase to get the ring resized. Awesome customer service definitely going back for the wedding bands.
Every time I look at the ring the wife got me I love it more and more best 10 year anniversary gift !! 1 of 1 custom made by Tyler
Worked with Tyler at Heritage. He graciously stayed after hours and came in on his day off to help me custom design an engagement ring. I couldn't have asked for a better experience. After shopping online and doing all the research I they have very competitive prices. The employees were great to work with and had the customer's best interests in mind. Thanks again for helping create an amazing ring!
Excellent, honest service. I went in worrying I needed my ring sized, and Tyler and Jim helped me and made me realize it actually fits perfectly-when they could have easily sized my ring and charged me. Will definitely be back, highly recommend!
Thank you so much Heritage Jewelers. From the moment We began working with you guys till the wedding you all went above and beyond to create my dream ring! Also, Tyler you don’t understand the appreciation for all the kind things you did for my ring! You promised it would look like a brand new ring for my wedding day and it truly was. It’s absolutely stunning and wedding ready! Thank you for redipping and polishing it and you got it back to me so quickly.
I had the best experience at Heritage! Jim and his employees were fantastic to work with! They we’re so honest and fixed my engagement ring and wedding band! It came out more beautiful than I could’ve imagined! This is the only place that I will ever go! Thank you again Jim, it was a pleasure to work with all of you
My Husband just got me a beautiful ring for our 35 anniversary from Heritage. Beautiful sparkle when ever I move my finger. Jim was great to work with large selection of diamonds and setting. Don't make a mistake go to Heritage quality can not be beat.
Tyler is awesome ! He was very helpful and knowledgeable. Pricing was reasonable and Tyler has great customer service skills !
Great experience buying engagement ring. Tyler is awesome!! He knows what he is doing, kept us updated on when jewelry would be ready. request Tyler when u go there, he'll set you up right !
Tyler was very helpful. The stones were nice.
Tyler was awesome! He helped my fiance with the engagement ring and then he helped us with the wedding bands. Tyler knows his stuff. We would recommend him to anyone. Thank you !!
Tyler was great with my ring repair and new setting purchase. Rings are stunning.
Great value, Tyler was incredible with helping me find the perfect necklace for my girlfriend!
Tyler was fantastic, and made the entire experience super easy. I went into this with zero knowledge, and by the end, I felt confident in what I was buying and beyond excited to give it to my now fiancé. Heritage offers a fantastic value, and I felt they were leaps and bounds ahead of their competition. I was comfortable, and I’m truly excited to have chosen them to be a part of such a special chapter of our lives. I won’t be going anywhere else for my jewelry needs!
Jim and his team are great! Incredibly kind, helpful, & knowledgeable!
After going with my 89 year-old mother to Heritage to check, clean and size many of her rings, we were so pleased with the outcome. We were greeted by Caitlyn who was very welcoming and helpful. Then Tyler took over and gave us perfect service. He was clear and patient with me and my mother as we asked questions and supported our needs for the rings. The prices were fair and clear. We will be doing business with them again in the future. Mom left so uplifted after the experience.
My fiance and I walked into Heritage for the first time in March, Tyler worked with us to find the perfect engagement ring! We had always shopped big box jewelry stores, I am very pleased with the service and selection at Heritage Jewelers. Thank you Tyler! I look forward to shopping with them for many years to come!
Tyler was absolutely great to work with. He helped us pick out our wedding bands and we couldn’t be any happier!
My boyfriend worked with Tyler Pleten for my Mother’s Day ring and it is so beautiful and perfect. I love it and I hope my engagement ring is next from there
Tyler is awesome. Worked around my busy schedule and took the time to text me pictures of different options that fit my budget. I gave him a range and he shopped for me. After I picked a ring I loved he made sure to have it ready and waiting for the final inspection for me. I was in a blind for time and he made the process so smooth I couldn't be any happier. When I arrived he sat down with me and explained everything from prices, warranties, sizing, and cleaning. No pushy sales, no over extending budgets. Clean, simple, and friendly. I would recommend Heritage to ALL my friends and family.
Tyler and his team did an amazing job helping me with a gift for my fiancé. I wanted to go outside the box and they opened the door and guided me through the process every step of the way.
Ask for Tyler when you go... trust me you won’t be disappointed. Great service!
I am more and more happy every time we go to Heritage Jewelers. Every time I go in with my fiancé we get a warm welcome from the friendly staff and the owner Jim. The ring we got from Jim at Heritage Jewelers is really amazing and stands out. He gave us a amazing deal, and a excellent experience. They do not pressure you in to a sale, I was a previous client of Kay Jewelers and will NEVER be shopping there again, nor will I be going to any mother jewelry store again. Jim has earned another lifetime client. They offer great financing options and work with you. Jim knows his clients by name witch shows the owner is actively involved with his business and cares about his clients. I would highly recommend going to check these guys out.
I recently bought my engagement ring from Jim. They did an excellent job, they answered all my questions comments and concerns. The ring turned out gorgeous. My fiancé was so pleased with the outcome. Thank you for everything.
My husband bought my engagement ring here and we also purchased our wedding bands from Heritage. They were more accommodating and helpful than any of the other stores we went too. We both look young so people don't usually go out of their way to help us when making large purchases because they don't take us seriously. The sales-people never made us feel this way and we would definitely recommend them to anyone. Also, prices were fair even with my wedding band being custom made!
My engagement ring is everything I could possibly imagine and more. I know how stressful it was for my fiancé to make sure he felt comfortable and he wanted everything to be perfect. He raves about how great Jim was in helping build my perfect ring and he sure did deliver. I went in to meet Jim because he wanted to make sure I was happy with everything and cleaned my ring for me. Jim made sure we were both happy before we left and started to look at wedding bands together. Jim did an amazing job and I am overjoyed with how everything turned out.
I am in love with my diamond engagement ring! It’s absolutely stunning, my fiancé had a great experience picking it out & customizing it, and every time I get it cleaned everyone is so kind and helpful! Highly recommended Heritage, they’re fantastic!
We found that heritage had a better selection for men's wedding bands than other jewelers in the area. Tyler helped us find the perfect one with little pressure and for the right price!!
Jim at Heritage was recommended to me by my sister and I was instantly impressed. Every time I have any jewelry related needs, Heritage is the only place I will go. Which is saying a lot, because I live 7 hours away in Maryland. The service and trust that I receive here is worth waiting till I'm in town to go see Jim. He's definitely gained a lifelong costumer and I highly recommend Heritage.
My husband purchased my engagement ring from Jim at Heritage in 2015 which is so beautiful and is ALWAYS SPARKLY (I get comments all the time)! Jim did a great job at helping my husband hide the surprise ;) He helped us pick out the ring and we also bought the matching band and my husbands wedding band afterwards! I always tell my friends to go see Jim at Heritage for their jewelry needs - every time we go back, everyone is so kind and welcoming and usually recognizes us as soon as we walk in! They have a beautiful collection of jewelry that fits everyone's needs!
I absolutely love my engagement ring from Heritage Fine Jewelers! I cant get over how shiny the diamonds are. People I know recently got engaged and my diamonds blind people more than theirs :) you can definitely see the quality in their jewelry! I highly recommend getting any jewelry here. Jim's excellent customer service also makes you want to go there (even after your purchase something)!
Absolutely love my ring! My fiance had a great experience working with Jim while picking out my ring. I then had the pleasure of meeting Jim and can't say anything other than what a great & sweet man! My ring is exactly what I wanted & it sparkles more than anything I have seen. Beyond happy.
Drive by this place on a daily basis and finally stopped in looking for my girlfriend's birthday present. Professional, far from pushy, and were asking questions about her, her job, and her likes ( I'm the typical guy that she's something shiny and assumes she'll like it). Glad I stopped in, and I will be returning.
My family has been happy customers since Heritage’s original location. My mother and fathers wedding rings and upgrades have all been handled by Jim and Jim senior, so my husband picked the right place for me! He worked with Tim to design my engagement ring and wedding band. Tim listened to my husband’s inspirations to design a one of a kind ring. I feel very lucky to have such a beautifully unique wedding set that speaks to our relationship�!
As we prepared for our wedding I worked with Jim to design my father a tie tac to wear on our big day. This piece was special, as my father originally purchased a very similar one from Jim senior some 35 years prior, but was unfortunately stolen. Jim knew exactly what I was referring too and recreated it with a left over diamond from my wedding set. This gift blew my dad away and he looks forward to wearing it to every wedding and Special event he attends.
I recommend heritage to any future couple seeking a jeweler that listens, has that family business vibe that is lost at chains, showcases quality, knowledgeable, trustworthy and very kind! Thanks Jim and Tim for all your help!
They have been so great to work with!! I love going in there the people are friendly and not pushy. My engagement ring and our wedding bands are perfect!
Jim and Tim have been great to work with for all our jewelry needs. Their jewelry is beautiful and well crafted. We'll be back for more!
My original wedding set broke a few months ago. My husband and I worked with the team at Heritage to find my new setting. I'm beyond thrilled with the outcome and the customer service was top notch!
My husband upgraded my wedding ring and engagement band after 10 years. He said it was the best working with Tim the manager here and customized my ring as one of a kind. When I got to meet him it was just amazing. He answered all of my questions and told me that I can come in each week for cleaning he even looked closer at my ring when I thought something was wrong. Absolutely the best service and would not go anywhere else.
My fiancé recently went to Heritage for my engagement ring, saying that I absolutely love it, is an understatement! Working with Jim was phenomenal and he and the rest of Heritage are amazing!! I highly recommend them to anyone! Thank you so much Jim for making my dream come true, and more!
Heritage custom made a wedding band to fit my engagement ring. It is exactly what I asked and I could not ask for anything better! They were able to match the fine detail of my ring and fit it exactly to my ring. The customer service is also more than I could have asked for, offering to clean my engagement ring (which did not come from there) before my big day!
I couldn't be happier with my ring from Heritage! It's everything I could have possibly asked for and I can't believe how much it sparkles and shines! Every time I look at it I can't help but smile. Tim (and my wonderful fiancé of course!) did an absolutely amazing job!!
Great selection of watches! Plus all your other jewelry needs with a friendly staff who will make you feel right at home
I am so impressed with Heritage and it takes a lot to impress me! I am recently engaged and am obsessed with the way Tim cleans my engagement ring. So obsessed I go in 2 or more times a week. The sparkle is blinding
Words cannot describe my satisfaction! Phenomenal selection, extremely knowledgeable staff who want to educate you so you make smart purchases, and customer loyalty and customer service is SECOND TO NONE!!!!! Formerly a die-hard Jared's jewelry customer, I have seen the light, and that light is Heritage!!!
In February 2014 my then boyfriend and I were looking at engagement rings. We had a few places we wanted to look at but I suggested Heritage first because many years back, my mom went with Heritage and I remember their great customer service. When we arrived it was great from the very beginning. We met with Vince and explored the different diamonds and sets, their policies, prices, etc. I had “the ring” picked out but left it up to my boyfriend to ultimately decide on the ring and possibly anywhere else he wanted to look in to. Needless to say he (nor did I) want to look anywhere else!
Once engaged we knew we would definitely want to purchase our wedding bands from there as well. Vince has since retired but we are working with Tim who is great and been very helpful! I got the matching band that went with the engagement ring and we found the perfect band for my now husband.
Since being married we have moved out of state but ALWAYS make it a point to stop in every 6 months for cleaning/inspection, and to say hi!
Thank you to Tim and all the other great employees at Heritage!
I cant Say enough about the team over at Heritage jewelers. Tim and Jim are outstanding, they helped me pick out the perfect ring for my fiancé for a very reasonable cost. The quality as well as selection that they have in there shop is amazing. Shopping for an engagement right can be very stressful but not when you shop at Heritage jewelers. Great job Tim and Jim, thanks again
I am writing to let you know about the quality customer service that James Iovino provides to his customers at your store. My fiancé purchased my engagement ring from Jim a few years ago, and Jim has continued to help us with our jewelry needs. Jim is very knowledgeable and has been very helpful with our purchases. He is an asset to your store staff. Sincerely, Wendy Carrier
I want to thank and commend Jim Iovino for his quality customer service. I am a relatively new Heritage customer. However, all my contacts with Heritage sales reps coincidentally involved Jim Iovino. He has consistently demonstrated excellent product knowledge with outstanding communication skills and a great sense of humor. These skill sets have exceeded my expectations for the shopping experience at any upscale jewelry store in the Rochester area. I can sincerely say Heritage provides a wide selection of quality jewelry at reasonable prices. Please convey my sincere thanks and appreciation to Jim on a job well done! He is certainly a credit to Heritage Jewelers.
The service you will receive at Heritage is top notch. There's a reason why they have been in business for as long as they have, and that's why they continue to provide the best customer service and jewelry around. The staff is incredibly knowledgeable and always happy to guide you in the right direction if you don't know exactly what you're looking for.