Testimonials & Reviews

Did you have a good experience with us?

Vanna Huynh


My engagement ring is everything I could possibly imagine and more. I know how stressful it was for my fiancé to make sure he felt comfortable and he wanted everything to be perfect. He raves about how great Jim was in helping build my perfect ring and he sure did deliver. I went in to meet Jim because he wanted to make sure I was happy with everything and cleaned my ring for me. Jim made sure we were both happy before we left and started to look at wedding bands together. Jim did an amazing job and I am overjoyed with how everything turned out.

Chelsea Ann


I am in love with my diamond engagement ring! It’s absolutely stunning, my fiancé had a great experience picking it out & customizing it, and every time I get it cleaned everyone is so kind and helpful! Highly recommended Heritage, they’re fantastic!

Amber Nicole


We found that heritage had a better selection for men's wedding bands than other jewelers in the area. Tyler helped us find the perfect one with little pressure and for the right price!!

Juliana Howard


Jim at Heritage was recommended to me by my sister and I was instantly impressed. Every time I have any jewelry related needs, Heritage is the only place I will go. Which is saying a lot, because I live 7 hours away in Maryland. The service and trust that I receive here is worth waiting till I'm in town to go see Jim. He's definitely gained a lifelong costumer and I highly recommend Heritage.

Carolyn Marie


I absolutely love my engagement ring from Heritage Fine Jewelers! I cant get over how shiny the diamonds are. People I know recently got engaged and my diamonds blind people more than theirs :) you can definitely see the quality in their jewelry! I highly recommend getting any jewelry here. Jim's excellent customer service also makes you want to go there (even after your purchase something)!

Mallory Hawkins


Absolutely love my ring! My fiance had a great experience working with Jim while picking out my ring. I then had the pleasure of meeting Jim and can't say anything other than what a great & sweet man! My ring is exactly what I wanted & it sparkles more than anything I have seen. Beyond happy.

Tiffany Zimny


My family has been happy customers since Heritage’s original location. My mother and fathers wedding rings and upgrades have all been handled by Jim and Jim senior, so my husband picked the right place for me! He worked with Tim to design my engagement ring and wedding band. Tim listened to my husband’s inspirations to design a one of a kind ring. I feel very lucky to have such a beautifully unique wedding set that speaks to our relationship�!
As we prepared for our wedding I worked with Jim to design my father a tie tac to wear on our big day. This piece was special, as my father originally purchased a very similar one from Jim senior some 35 years prior, but was unfortunately stolen. Jim knew exactly what I was referring too and recreated it with a left over diamond from my wedding set. This gift blew my dad away and he looks forward to wearing it to every wedding and Special event he attends.
I recommend heritage to any future couple seeking a jeweler that listens, has that family business vibe that is lost at chains, showcases quality, knowledgeable, trustworthy and very kind! Thanks Jim and Tim for all your help!


Raven Boswell


They have been so great to work with!! I love going in there the people are friendly and not pushy. My engagement ring and our wedding bands are perfect!

Dana DeLaus Counts


Jim and Tim have been great to work with for all our jewelry needs. Their jewelry is beautiful and well crafted. We'll be back for more!

Erica Boren-Centola


My original wedding set broke a few months ago. My husband and I worked with the team at Heritage to find my new setting. I'm beyond thrilled with the outcome and the customer service was top notch!

Julia Conole


My husband upgraded my wedding ring and engagement band after 10 years. He said it was the best working with Tim the manager here and customized my ring as one of a kind. When I got to meet him it was just amazing. He answered all of my questions and told me that I can come in each week for cleaning he even looked closer at my ring when I thought something was wrong. Absolutely the best service and would not go anywhere else.

Alexandra Alexander


My fiancé recently went to Heritage for my engagement ring, saying that I absolutely love it, is an understatement! Working with Jim was phenomenal and he and the rest of Heritage are amazing!! I highly recommend them to anyone! Thank you so much Jim for making my dream come true, and more!

Samantha Bartz


Heritage custom made a wedding band to fit my engagement ring. It is exactly what I asked and I could not ask for anything better! They were able to match the fine detail of my ring and fit it exactly to my ring. The customer service is also more than I could have asked for, offering to clean my engagement ring (which did not come from there) before my big day!

Emily Walker


I couldn't be happier with my ring from Heritage! It's everything I could have possibly asked for and I can't believe how much it sparkles and shines! Every time I look at it I can't help but smile. Tim (and my wonderful fiancé of course!) did an absolutely amazing job!!

Zachary Hallatt


Great selection of watches! Plus all your other jewelry needs with a friendly staff who will make you feel right at home

Tyana Rene Velazquez

Not Rated


I am so impressed with Heritage and it takes a lot to impress me! I am recently engaged and am obsessed with the way Tim cleans my engagement ring. So obsessed I go in 2 or more times a week. The sparkle is blinding

Stephanie Gordon


In February 2014 my then boyfriend and I were looking at engagement rings. We had a few places we wanted to look at but I suggested Heritage first because many years back, my mom went with Heritage and I remember their great customer service. When we arrived it was great from the very beginning. We met with Vince and explored the different diamonds and sets, their policies, prices, etc. I had “the ring” picked out but left it up to my boyfriend to ultimately decide on the ring and possibly anywhere else he wanted to look in to. Needless to say he (nor did I) want to look anywhere else!

Once engaged we knew we would definitely want to purchase our wedding bands from there as well. Vince has since retired but we are working with Tim who is great and been very helpful! I got the matching band that went with the engagement ring and we found the perfect band for my now husband.

Since being married we have moved out of state but ALWAYS make it a point to stop in every 6 months for cleaning/inspection, and to say hi!

Thank you to Tim and all the other great employees at Heritage!

Danny and Sarah Smallridge


I cant Say enough about the team over at Heritage jewelers. Tim and Jim are outstanding, they helped me pick out the perfect ring for my fiancé for a very reasonable cost. The quality as well as selection that they have in there shop is amazing. Shopping for an engagement right can be very stressful but not when you shop at Heritage jewelers. Great job Tim and Jim, thanks again

Wendy Carrier


I am writing to let you know about the quality customer service that James Iovino provides to his customers at your store. My fiancé purchased my engagement ring from Jim a few years ago, and Jim has continued to help us with our jewelry needs. Jim is very knowledgeable and has been very helpful with our purchases. He is an asset to your store staff. Sincerely, Wendy Carrier

Steve Petro


I want to thank and commend Jim Iovino for his quality customer service. I am a relatively new Heritage customer. However, all my contacts with Heritage sales reps coincidentally involved Jim Iovino. He has consistently demonstrated excellent product knowledge with outstanding communication skills and a great sense of humor. These skill sets have exceeded my expectations for the shopping experience at any upscale jewelry store in the Rochester area. I can sincerely say Heritage provides a wide selection of quality jewelry at reasonable prices. Please convey my sincere thanks and appreciation to Jim on a job well done! He is certainly a credit to Heritage Jewelers.

Taner Tozan


The service you will receive at Heritage is top notch. There's a reason why they have been in business for as long as they have, and that's why they continue to provide the best customer service and jewelry around. The staff is incredibly knowledgeable and always happy to guide you in the right direction if you don't know exactly what you're looking for.